Home  Services Managed Services
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Remote MonitoringNeuse River Networks utilizes Managed Services Software as a tool to provide remote services and monitoring of your computer networks. By monitoring your computer networks, Managed Services allows Neuse River Networks’ team of trained technicians to keep your computer networks up-to-date with the latest software allowing your computers to run correctly. Managed Services affords our technicians the ability to reduce downtime, outages, and other technical problems by proactively finding solutions before problems occur.
AutomationWith our Managed Services software, Neuse River Networks is able to automate many of the monitoring needs of your computer networks. A trained technician is always available for any problem or update that may occur but Neuse River Networks does not charge customers for the time that our technicians are not physically working. Therefore, customers are afforded the comfort of a twenty-four hour IT person without the cost.
Remote AccessibilityAnother advantage of Neuse River Networks’ Managed Services is that many technical issues that once required on-site technicians can now be handled remotely, such as system updates, file security, and anti-virus protection. This means that your employees will no longer be bothered by annoying system updates that require them to reboot their computers that waste valuable time. Our technicians can take care of these issues on your off hours allowing you to stay productive when you are at work.
AdvantagesManaged Services offers the following advantages over traditional IT services:
• Computer updates that use to take one hour per workstation can now be done remotely, all at once during customers off hours. Example of a business with 25 computers that need system updates: | SERVICES | Computers | System updates | Man Hours/Cost | | Regular IT Services | 25 | 25 hours | 25 hours | | Neuse River Networks:Managed Services | 25 | 1 hour | 1 hour |
- In this example Managed Services allows us to update all of your computers at once taking 1/25 of the amount of time that it use to, saving you the cost of 24 hours of labor. Also, updating all of the computers at the same time will cut down on the cost of having to update each computer separately at different times, which would cost one hour per update.
Managed Services Benefits• Real-Time Technical Support
o Our customers are of the utmost importance to us. If there is a problem we will work with you in a timely manner to find a solution and solve the problem.
• Patch Management
o By keeping up-to-date with all of the latest software we can keep your systems current, reducing the risk of programs not working due to new technology.
• Preventative Maintenance: Asset Management
o Neuse River Networks keeps track of how old your machines are so you don’t have to. We can suggest the upgrading of machines before problems occur due to outdated hardware and software. Most catastrophic failures of computers and computer networks are due to old hardware.
• Along with Managed Services, Neuse River Networks’ team of trained technicians will work around your schedule. We work when you’re not there because we here at Neuse River Networks know that our customers need to work when they are at work. ContactCall (919) 838-1672 to schedule an appointment or email Jim Ray at
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for more information.
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