Every now and then you run across one of those system glitches that no one, and I mean no one, seems to be able to fix. That was my dilemma. As a poet/writer, I compose a great deal of my work at the computer and thought I was doing the right thing by transferring documents onto my external hard drive. Not being as computer savvy as I should be, I ended up will ALL of my original work in that one place confident that everything was safe and secure. Not so.

As I was attempting to retrieve one of the documents I had stored there, I began getting those dreaded messages you don't ever want to see: "Error…. Unable to read… Corrupt files… Reformatting will cause you to lose data, etc. I didn't know what to do. Books, speeches, work I couldn't even begin to think about recreating was about to be lost forever. I began searching for someone who would be able to help and the responses to my queries were always disappointing, until I found Jim Ray.

While his first attempts were unsuccessful, he refused to give up. He kept me informed on what he was trying to do and I became more encouraged that if anyone could solve my problem it would be Jim. I was right. One day he delivered a CD with all of my documents in tact! I can't begin to tell you how excited, and grateful I was to receive my work.

He became my IT Miracle Man.

Needless to say, I would highly recommend him for any systems solution, great or small. Jim has been professional, diligent, a pleasure to work with, and I will be forever grateful.

Andrea L. Hines
A's Accents
Raleigh, NC