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Neuse River Networks A North Carolina based Computer Networking Company that specializes in proactive Managed Services and IT Outsourcing. Our Commitment Service is what sets Neuse River Networks apart. Our team will work around your schedule to minimize downtime and allow you to work when you’re at work. Our Values We believe in making long lasting relationships by
applying our expertise in Computer Networking and treating people how
we want to be treated. We know that your time is valuable and as always
our goal is to make Neuse River Networks the name you can trust. Neuse River Networks 2 Davis Drive (919) 838-1672 Office Hours 9-5 M-F After Hours/Emergency: call 24/7/365
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Dear
Mr. Ray,
I apologize for not contacting you sooner, but things have been extremely hectic at school and with getting everything finalized. I just wanted to thank you again for the assistance you gave me concerning my computer and dealing with APC regarding a faulty power surge. After I sent APC the unit and after about three months of their testing, the results came back negative, that the power surge unit was operating without fault. Soon after I received this bad news, I contacted Dell and dealt with their pathetic customer and technical support. They consistently told me that it was definitely either a power surge or that one of the parts inside the computer was damaged. To fix the computer, they were going to send me a replacement part by part until the entire computer was basically replaced. Obviously, this would take months, and I did not have the time to do this! I then told them that I had been to a professional computer consultant and how your analysis determined that the computer was nothing more than an oversized paperweight. Amazingly enough, they accepted a faxed copy of the analysis and promptly sent me a brand new computer, which was over two times as powerful as the one I previously had. I seriously think that had you not helped me, I would still be stuck with a broken computer and in a constant battle with Dell. Your help not only expedited the whole process, but they took care of me in a way I had never expected. Again, I just wanted to express my appreciation for the gratis troubleshooting of the whole issue. I hope things are going well for you and your company. Sincerely, William Webb |
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