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Warranty
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Please read and agree to the disclaimer before
viewing the Neuse River Networks web site, reading any Neuse River
Networks publication or conducting any business with us. |
The Neuse River Networks web site and publications are provided for
informational purposes only. The information contained in the Neuse
River Networks web site and publications represents the current view
of Neuse River Networks on the issues discussed as of the date of publication.
Because Neuse River Networks must respond to changes in market conditions,
it should not be interpreted to be a commitment on the part of Neuse
River Networks and Neuse River Networks cannot guarantee the accuracy
of any information presented after the date of publication.
INFORMATION PROVIDED IN THE Neuse River Networks WEB SITE AND PUBLICATIONS
IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM INFRINGEMENT.
The user assumes the entire risk as to the accuracy and the use of
the Neuse River Networks web site and publications. All trademarks acknowledged.
Between Neuse River Networks, Inc. (dba Neuse River Networks) and
CUSTOMER.
This Agreement (the "Agreement") is made Monday, February
06, 2012 by and between Neuse River Networks, Inc., a North Carolina
corporation ("Neuse River Networks"), 2 Davis Drive, PO Box
13169, Research Triangle Park, NC 27709 and CUSTOMER, a North Carolina
corporation.
Whereas, CUSTOMER desires to purchase from Neuse River Networks services,
hereinafter referred to as "Services," and
Whereas Neuse River Networks agrees to provide the Services to CUSTOMER.
NOW, THEREFORE, in consideration of the mutual covenants contained
herein, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, CUSTOMER and Neuse River
Networks agree as follows:
Services
CUSTOMER hereby contracts with Neuse River Networks to provide Services
during the term of this Agreement. Hereinafter, the Services shall be
collectively referred to as "Services" and an individual service
within the Services shall be referred to as "Item of Service."
Neuse River Networks reserves the right to use the services of another
company, of a subcontractor, to hire assistants as subcontractors or
to use employees to provide Services set forth in this Agreement. By
reference, all additional terms and conditions contained in Appendix
A to this agreement are incorporated and made part of this agreement.
Schedule
Services are scheduled in advance based on need. Emergency and after
hours services and services through others available for additional
fee. $150 emergency/after-hours surcharge. Payment required at time
service request is made. One hour minimum and time and a half for labor
plus travel/per diem may apply.
Support Mon-Fri 9 AM-5 PM by appointment: contact support@neuse.net
After Hours/Emergency: call 24/7/365
Call in support not available without prior agreement. You may submit
a ticket or call us to submit one for you; however, it is necessary
to schedule support and to have appropriate party contact you at the
next available time whether emergency, after hours or during business
hours so we are able to schedule our labor based on skill set and availability.
All calls must go through our office at 919-838-1672 by the authorized
contact and not to cell phones of our employees.
Allow a four hour window of time for all appointments to accommodate
traffic congestion and other unforeseen circumstances.
Appointments may occur outside of normal operating hours. Neuse River
Networks personnel have 15 days per year for scheduled and for unscheduled
vacation, sick days or other personal days off. If your Service coincides
with one of these 15 days, Neuse River Networks will attempt to re-schedule
alternate personnel at that same time or that same person at the next
available time according to what best suits CUSTOMER.
Electronic Ticket Submission 24/7/365
To create a service ticket, double click on the blue N icon in the lower
right hand corner, click on ticketing on the left column and let us
know if there are any questions or concerns. Be sure to enter your name,
email address and phone number where you may be reached in order for
us to address your concerns as quickly and as efficiently as possible.
Provide a short description of the need as well as details such as what
you wish to do and what application you use. Include exact wording of
messages from the application or operating system.
Commencement
Upon commencement of services, this proposal will become a contractual
agreement between CUSTOMER and Neuse River Networks to provide the services
outlined in the Scope of Work for Basic Services for the agreed upon
compensation specified herein.
Term / Cancellation
The term of this Agreement shall commence on the date of first services,
the "Effective Date," and continue until cancelled by either
party given thirty (30) days written notice. Commencement of Services
constitutes approval by CUSTOMER of entire Agreement.
Billing Provisions
Neuse River Networks agrees to provide CUSTOMER with Services starting
on the Effective Date. Neuse River Networks will provide all management,
supervision, labor, training of labor, bonding and insurance. Services
shall be billed at one and one-half times the normal rate for each hour
in excess of eight hours per person in one twenty-four hour period.
Each person shall have a 15 minute break for every 4 hours of Services.
All Services billed in fifteen-minute minimum increments for remote
services and 1 hour minimum increment for on-site services. Services
at CUSTOMER site per visit may include flat fee for accounts in local
service range, emergency/after-hours surcharge, travel/per diem for
accounts outside local service range, fee for time required to wait
on others and/or equivalent in hours decremented from block time agreement.
Fee-based manufacturer phone technical support calls may be billed at
actual cost of call plus applicable hourly rate.
Payment
For any projects outside the scope of an existing service agreement
including installations of cabling, phone systems and computer networks
as well as any other projects, Neuse River Networks shall receive payment
from CUSTOMER for 100% of the products and services in advance. All
products are property of Neuse River Networks until fully paid for by
the customer. Products are subject to return and warranty policies of
the manufacturers. Neuse River Networks may charge CUSTOMER for the
exact "as built" difference in products and prices, freight/handling
fees plus any balance of the labor immediately upon completion of the
job.
Invoices for regular monthly Services are submitted at the beginning
of the month in which Services are provided. Invoices for regular quarterly
Services are submitted at the beginning of the first month in which
Services are provided. Payment of all applicable charges is due no later
than the 15th of that same month. Payments not received by the end of
the month in which Services are provided may result in discontinuity
in service and a setup fee to restore service.
Past due invoices may have additional fees added to the invoice including,
but not limited to, a finance charge of 1-1/2% (one and one half percent)
per month plus any applicable attorney's fees and court costs. CUSTOMER
shall be responsible for payment of all sales, use and like taxes but
not income taxes of Neuse River Networks. Such applicable taxes will
be added to the invoice and billing unless an exemption certificate
has been supplied to Neuse River Networks
Outsourced Services
Neuse River Networks maintains relationships with partner companies
on an international basis and provides Outsourced Services through those
partner relationships. All Outsourced Services purchased by Neuse River
Networks for required Services at CUSTOMER shall be billed to CUSTOMER.
Neuse River Networks does not warrant services by others.
Prices
Neuse River Networks bases all prices on present market conditions.
CUSTOMER agrees to review services and prices as necessary. Neuse River
Networks may increase costs for Services upon notice to CUSTOMER.
Initial Service
If the computers and networks of CUSTOMER require special or unusual
services necessary for Neuse River Networks to perform services, Neuse
River Networks will bill CUSTOMER for that service. For example, if
a PC has applications installed that conflict with approved applications
indicated in Appendix B because the end user or anyone else has been
allowed to install any patches or applications, then Neuse River Networks
will bill CUSTOMER for services necessary to correct all errors.
Supplies
All hardware, software and other supplies purchased by Neuse River Networks
for required Services at CUSTOMER as well as any application tax, freight,
shipping and handling fee shall be billed to CUSTOMER. Supplies and
products shall be owned by Neuse River Networks until bill is fully
paid.
Laws, Regulations and Permits
Neuse River Networks and CUSTOMER shall comply with all applicable federal,
state and local laws, regulations and ordinances as they relate to this
Agreement and Products and Services delivered hereunder, and shall obtain
and maintain in force all permits and licenses necessary to enable their
respective performance under this Agreement. It is agreed and understood
that Neuse River Networks shall not be required to fill any order if
such order is precluded by any export, publisher or any other legal
restriction. CUSTOMER agrees and acknowledges that all computer software
provided by CUSTOMER is subject to a separate license agreement included
with all computer software by the Product's publisher. CUSTOMER agrees
to abide with all such license agreement obligations in all respects.
Authorized Contact
All reports of incidents must be made to Neuse River Networks by authorized
contact(s). Support will be provided to an agreed reasonable number
of authorized contacts. Assigning authorized contacts ensures that only
authorized personnel are able to engage support staff in activities
which may necessitate modifications or scheduled downtime of the system.
Further, it allows the customer to manage support issues more efficiently
by using a centralized approach. Each authorized contact(s) must have
sufficient technical expertise, training and/or experience to follow
advice and process given by support staff whilst understanding and mitigating
any associated risk to system availability / data integrity and will
be responsible for all communications with Neuse River Networks. The
customer will promptly notify Neuse River Networks in writing or by
e-mail of the names, e-mail addresses and direct telephone numbers of
its chosen authorized contacts. The customer may substitute Authorized
Contact(s) from time to time by giving Neuse River Networks prior notice
in writing or by e-mail, including the relevant details for any new
Authorized Contact.
Authorized Contact Details
Name:
Contact Information:
Date:
Emergency Alternate Contact:
Incident Reporting
All incidents are required to be submitted and tracked using one of
our electronic service ticket systems as described above. Customers
should review the ticket responses and action any requests. When submitting
a new incident you are requested to supply as much detail as possible
for the support staff to properly identify and diagnose the issue. This
information includes but is not limited to:
- Your name, email address and phone number
- A general description of the operating environment.
- Exact wording of all related error messages, including screenshots
as appropriate.
- A full description of the Incident and expected results.
- Any special circumstances surrounding the discovery of the Incident.
A ticket number will be assigned to this issue which will be used as
the official reference-id for the incident and must be supplied when
reviewing activity and responses generated by the support team. Failure
to supply this information upon request may result in delay of support
assistance.
Note: It may be necessary to access the system in question to expedite
diagnosis. Please ensure you have created a support login as needed.
Expected Response Times
The support staff will respond to issues submitted through the support
portal based on the severity of the issue. The following table outlines
the definition associated with issue severity and the target response
guidelines, provided that Neuse River Networks will use commercially
reasonable efforts to provide an initial response as quickly as possible
depending on staff availability:
Severity 1 (critical)
Entire system down, agents offline or server stopped
No longer than 2 Hours response.
Telephone contact within no longer than 1 hour 24/7/365.
Severity 2 (high priority)
A critical feature/function is not working or the system integrity is
at risk
No longer than 4 hours response
Severity 3 (normal)
A feature/function is not working
No longer than 8 Hours response
Severity 4 (Low)
No impact to workflow, Feature request, 'How to'
No longer than 12 hours response
The goal of support is to provide a resolution to a submitted issue
with the first response. There are cases where additional information
may be required to isolate a resolution. Response times to these information
requests are dependent on the customer. Once a response to an information
request is received, the support staff will use commercially reasonable
efforts to adhere to the initial response times outlined above. Additionally
there are cases where reported issues require escalation to the manufacturer
for further diagnostics. These issues typically require access to the
systems and gathering of system logs for review. Response times are
dependent on Neuse River Networks, the manufacturers and the CUSTOMER
and may take a number of iterations to isolate the root cause of the
issue. The support team will use commercially reasonable efforts to
mitigate the time required to identify the cause of the issue and provide
a resolution. If a third party is required to resolve the issue, an
estimate will be provided to the customer of an expected delivery of
a fix.
Escalation
Neuse River Networks will automatically escalate business critical issues
and will make commercially reasonable attempts to remain engaged until
a resolution or workaround is in place. Authorized contact for CUSTOMER
may request further escalation at any point. Authorized contact must
approve emergency/after-hours Services by calling our office or by using
the customer web portal and selecting "emergency" in the service
ticket for a particular item.
Working Environment
CUSTOMER shall allow Neuse River Networks full and free access to the
computers and associated equipment and to the premises for purposes
of executing the services in this Agreement. Should Neuse River Networks
personnel arrive at the premises at the scheduled time and not have
proper access, Neuse River Networks will bill CUSTOMER the applicable
rate for that time. CUSTOMER shall provide at least twenty-four hours
advance notice for change of keys or alarm codes. CUSTOMER shall supply
and install all expendable items such as printer paper, inks and magnetic
media. CUSTOMER shall provide adequate working space for the use of
Neuse River Networks personnel hereunder and maintain suitable environmental
conditions at the location of system installations throughout the term
of this Agreement in accordance with specifications established by the
system manufacturers. CUSTOMER shall permit the use of Neuse River Networks
communications, computer and other electronic equipment on the premises
of CUSTOMER including but not limited to cell phones, two-way radios,
computers and test equipment and only allow Neuse River Networks employees
to use Neuse River Networks equipment and supplies.
CUSTOMER agrees to maintain, where required, a full time, dedicated
Internet connection and to allow Neuse River Networks access to the
CUSTOMER's network via that Internet connection. CUSTOMER agrees to
allow Neuse River Networks employees or subcontractors access to its
facilities in order to perform services under this Agreement. CUSTOMER
agrees to allow Neuse River Networks access to the covered equipment.
CUSTOMER agrees to allow Neuse River Networks to load any necessary
management software on their systems.
CUSTOMER agrees to furnish Neuse River Networks with Administrator-level
password access for all covered equipment and servers, where necessary.
Neuse River Networks agrees not to prevent CUSTOMER from accessing any
equipment owned by the CUSTOMER.
Excusable Delays
Neuse River Networks shall not be liable for delays in performance due
to fire, flood, acts of terrorism, acts of civil or military authority,
inability to obtain or delays in obtaining suitable material or facilities
required for performance, or temporary unavailability of qualified personnel,
or other causes beyond its reasonable control or failure by CUSTOMER
to provide full and appropriate access to equipment, outside services,
personnel, media, licenses and any other items necessary to perform
Services.
Export Restrictions
Export restrictions may apply to hardware and software sent outside
the United States.
Warranty
In performance of Services hereunder, Neuse River Networks does not
warrant that the operation of any system shall be uninterrupted or that
any product manufactured by a third party will operate. CUSTOMER is
responsible for all data, systems, hardware, software, licenses, media
and product activation codes. Neuse River Networks does not stock inventory
or warrant products manufactured by others. Products returned to Neuse
River Networks for refund or warranty repair are subject to the return
policies and warranties of the distributors and manufacturers. Hardware
returns must be in original packaging and contain all accessories for
a refund, replacement or repair. Software returns must be in their original
and sealed packaging. In the event a refund is possible, CUSTOMER is
responsible for all applicable re-stocking, shipping and handling fees.
Neuse River Networks warrants that Services hereunder will be performed
in a good workmanlike manner. If Services have not been performed to
the satisfaction of CUSTOMER, CUSTOMER must provide immediate written
notice to Neuse River Networks describing the nature of the problem
and provide Neuse River Networks reasonable opportunity to re-perform
the Services or, at Neuse River Networks' option, cancel the invoice
for such Services. CUSTOMER must pay for Services rendered prior to
the date of any problem described in a written notice or not otherwise
disputed.
The preceding paragraphs set forth the exclusive remedy for claims based
on failure of or defect in Service, whether such claim is based on contract,
warranty, tort, strict liability or otherwise, and however instituted.
The foregoing warranty is exclusive and in lieu of all other warranties,
whether written, oral, implied or statutory. Neuse River Networks HEREBY
DISCLAIMS ANY IMPLIED STATUTORY WARRANTY OF MERCHANTABILITY OR OF FITNESS
FOR PARTICULAR PURPOSE.
Limitations of Liability
Notwithstanding any other provision in this Agreement, Neuse River Networks'
liability on any claim of any kind, whether based on contract, warranty,
tort, strict liability or otherwise, for any loss or damage arising
out of, connected with, or resulting from this Agreement, from the performance
or breach thereof, or from all Services and materials provided pursuant
to this Agreement, shall in no case exceed the amount paid by CUSTOMER
to Neuse River Networks for Services during the 12-month period preceding
the event giving rise to the cause of action. This limitation shall
survive the termination of this Agreement.
In no event shall Neuse River Networks be liable for special, incidental,
exemplary or consequential damages including, but not limited to, loss
of profits or revenue, loss of use of a system, software or any associated
System, cost of substitute system, facilities, services, monies and
ornamental objects around equipment or down time costs.
In no event shall Neuse River Networks be liable for any loss or damage
whatsoever arising from its failure to discover or repair defects or
defects inherent in the design of a system, or caused by units or parts
returned to use against the advice of Neuse River Networks.
Disclaimers
This Agreement is subject to the following exclusions:
a) This Agreement does not include the repair or replacement of any
hardware or software product, electrical work, or repair of damage resulting
from operator error, accident, vandalism, electrical or environmental
problems, excessive heat or humidity, or maintenance provided by other
than authorized Neuse River Networks representatives.
b) Service under this Agreement does not cover support due to configuration
changes made by customer or anyone other than authorized Neuse River
Networks representatives. Any service calls placed for a problem caused
by such configuration changes will be charged on a Time and Material
basis.
c) Service under this Agreement does not cover any application software.
Neuse River Networks does not provide any support for issues caused
by (a) incorporation or appendix of a feature, program or device to
the product or any part thereof; (b) any issues caused by accident,
transportation, neglect, misuse, alteration, modification or enhancement
of the product; (c) the failure to provide a suitable installation environment;
(d) failure to provide an adequate test environment and procedures prior
to upgrading the system with a major upgrade; (e) use of the product
for other than the specific purpose for which the product is designed;
(f) use of the product in any operating environment other than one certified
by manufacturer for the product; or (g) failure to incorporate any Releases
previously provided by manufacturer which corrected such problem. Neuse
River Networks reserves the right to change or discontinue this Service
Agreement.
Best Practices
CUSTOMER shall have spare systems or disaster recovery plans (for example,
switch, router, firewall, PC, laptop, printer, server) and agreements
with manufacturers for repair, replacement and support. Although Services
are designed in such a way that CUSTOMER should only receive an invoice
for "move/add/change" type of work, below is a more thorough
description of what is NOT included under an Services agreement.
Move, Add, Change Services
Installation and configuration of any new hardware such as PCs, printers,
peripherals
Installation and configuration of any new software such as MS Office,
version upgrades
End User training
Administrative training
Non Standard Situations (not following best practices)
We cannot warranty or include at no additional charge service work related
to or as a result of any of the following items or actions taken by
you, the customer, or any users on the network:
Disabling AntiVirus program(s)
Proper AntiVirus protection not in place
Proper firewall not in place
Purchase or installation of any hardware or software to be added to
the network environment WITHOUT our recommendation and approval
Deviation from main server recommendations
Unlicensed software
Missing software media or vendor contact and account information
Problems due to act of God, terrorism, sabotage, malicious intent of
you, the customer, or any staff members, or items generally well beyond
our control, such as disasters, etc…
Removal of Spy Ware (other than initial instance on that PC)
Installation of any unapproved software
Software Licenses
CUSTOMER retains ownership of all licenses of software deployed at CUSTOMER
site. For testing and development purposes, Neuse River Networks may
utilize CUSTOMER's software licenses for the purposes of providing services
to the CUSTOMER. At termination of contract, all software owned by CUSTOMER
and utilized by Neuse River Networks will be surrendered to CUSTOMER,
and any and all use of that software by Neuse River Networks discontinued.
No license for use of the software by Neuse River Networks is granted
under this Agreement.
Equipment Ownership
CUSTOMER retains ownership of all equipment deployed at CUSTOMER site.
For testing and development purposes, Neuse River Networks may utilize
CUSTOMER's hardware for the purposes of providing services to the CUSTOMER.
At termination of contract, all hardware owned by CUSTOMER and utilized
by Neuse River Networks will be surrendered to CUSTOMER, and any and
all use of that hardware by Neuse River Networks discontinued.
Risk of Loss
Title and risk of loss to the product shall pass to CUSTOMER on the
date of delivery to CUSTOMER, for CUSTOMER-installed products, or upon
completion of installation for products installed by Neuse River Networks.
Facility Condition
CUSTOMER shall provide a clean operating environment which does not
exceed the manufacturer's rated temperature and humidity specifications
for the equipment. CUSTOMER shall notify Neuse River Networks promptly
when the listed equipment requires support service. If CUSTOMER changes
the configuration of any listed equipment, Neuse River Networks may
adjust the charge under this Agreement or exclude that equipment from
the scope of this Agreement and prorate the charges accordingly.
Time and Material Billing
Rates for Services not covered by this Agreement will be billed at the
amount agreed upon at that time. Blocks of hours purchased in advance
as an addition to Services can also be used for any situation that is
billed to CUSTOMER as Time and Materials and are available with discounts
for 10, 50 and 100 hour increments.
Software and Operating System Errors
This Agreement is limited to the specific services. It is the responsibility
of the CUSTOMER to ensure that all of its files are adequately backed
up and that all necessary materials are available, including manufacturer
recovery media for software and other software to be reloaded. In no
way is Neuse River Networks liable for defects or "bugs" in
software, or for correcting errors introduced into the data, programs,
or any other software due to hardware or software failure, or for any
cost of reconstructing software or lost data. Any technical support
required to restore data integrity or to make the system function, such
as, but not limited to, rebuilding corrupted records, examining files,
re-installation of O/S or Software, or re-indexing databases, will be
billed separately on a time and materials basis.
Confidentiality, Publication and Non-Compete
Neuse River Networks and the CUSTOMER agree that any and all information
identified by the other as "Confidential" and/or "Proprietary",
or which, under all of the circumstances, ought reasonably to be treated
as Confidential and/or Proprietary, will not be disclosed to any third
person without the express written consent of the other party. Confidential
Information includes, but is not limited to, information about the respective
entities' products and services, information relating to purchasing,
accounting, pricing, marketing and customers not generally known in
the business in which the entity has been, is or may become engaged
and which is developed by, disclosed to, or becomes known as a consequence
of or through each party's relationship with the other. Confidential
Information does not include any information or development: (i) which
is or subsequently becomes available to the general public other than
through a breach by the receiving party; (ii) which is already known
to the receiving party before disclosure by the disclosing party; (iii)
which is developed through the independent efforts of the receiving
party; or (iv) which the receiving party rightfully receives from third
parties without restriction as to use.
Upon the expiration of the term of this Agreement, all confidential
information that was disclosed by the CUSTOMER to Neuse River Networks
pursuant hereto will remain confidential and be preserved as Confidential
Information.
Neither Neuse River Networks nor CUSTOMER shall not, directly or indirectly,
solicit, recruit or hire any CUSTOMER or Neuse River Networks personnel,
whether or not such personnel performed work for the CUSTOMER, during
the term of this agreement and for a period of one (1) year after the
termination of this agreement. It is agreed and understood that a violation
of this paragraph shall be the basis for an injunction restraining CUSTOMER
from entering into or continuing such a contract.
The provisions of this Section shall survive the termination or expiration
of the Agreement.
Complete Agreement
This Agreement shall be governed by the laws of the State of North Carolina
and constitutes the complete agreement between the parties. No modification,
amendment, rescission, waiver, or other change will be binding on Neuse
River Networks unless agreed to in writing by Neuse River Networks'
authorized representative. Any oral or written representation, warranty,
course of dealing or trade usage not contained or referenced herein
will not be binding on Neuse River Networks
Insurance
Neuse River Networks carries substantial insurance for the protection
of all parties concerned as indicated with the included Certificate
of Liability Insurance.
Approval
Agreed to and accepted as of the Effective Date hereof:
Jim Ray, President
Neuse River Networks
2 Davis Drive, PO Box 13169
Research Triangle Park, NC 27709
919-838-1672 x100
www.NeuseRiverNetworks.com
Support Mon-Fri 9 AM-5 PM by appointment: contact support@neuse.net
After Hours/Emergency: call 24/7/365
Appendix A: Rates for Services
Estimates generated directly from our accounting application.
Appendix B: List of Approved Applications
In addition to Microsoft Windows operating system and Microsoft Office,
the following types of applications have been approved for use (applications
and versions are subject to change, deviations from list of approved
applications may void service agreement).
Web Browsers - Chrome, Safari, Opera, Firefox
Messaging - Skype, Messenger, Pidgin, Digsby, Google Talk, Thunderbird,
AIM, Yahoo!
Media - iTunes, Songbird, Hulu, VLC, KMPlayer, AIMP, foobar2000, Winamp,
Audacity, K-Lite, GOM, Spotify, CCCP, MediaMonkey, QuickTime
Runtimes - Flash, Java, .NET, Silverlight, Air, Shockwave
Imaging - Paint.NET, Picasa, GIMP, IrfanView, XnView, Inkscape, FastStone
Documents - Office, OpenOffice, Adobe PDF Reader, SumatraPDF, Foxit
Reader, CutePDF, LibreOffice, PDFCreator
Security - Essentials, Avast, AVG, Malwarebytes, Ad-Aware, Spybot,
SUPERAntiSpyware
File Sharing - uTorrent, eMule
Other - Dropbox, Evernote, Google Earth, Steam, KeePass, Everything,
Mozy
Utilities - TeamViewer, ImgBurn, Auslogics, Defraggler, RealVNC, TeraCopy,
CDBurnerXP, Recuva, TrueCrypt, Revo, Launchy, Glary, Speccy, InfraRecorder
Compression - 7-Zip, WinRAR
Developer Tools - Python, FileZilla, Notepad++, Java Development Kit,
WinSCP, PuTTY, Eclipse
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